At Top Tier Laboratory LLC, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose personal information gathered through our drug testing services, physical exams, website, and communications. We are committed to maintaining the confidentiality and security of your personal and health-related data.
 

Information We Collect
We may collect the following types of information:
 

• Personal Information: Full name, date of birth, phone number, email address, physical address, driver's license number, or employer details.

 

• Medical and Testing Information: Type of test performed (e.g., DOT or Non-DOT), specimen type (urine, blood), test results, physician evaluations, and Medical Review Officer (MRO) comments.

 

• Payment Information: If you pay directly for services, we may collect billing and payment information, but we do not store credit card numbers.

 

• Website Usage Data: When you visit our website, we may collect information such as IP addresses, browser type, pages visited, and time spent on our site.

 

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How We Use Your Information
We use the information collected to:

• Administer and process drug tests and physical exams
   

 

• Verify identities and comply with DOT and Non-DOT regulations

 

• Send appointment confirmations and test results

 

• Communicate with employers (when authorized)

 

• Maintain secure medical records

 

• Respond to inquiries or disputes

 

• Improve our services and website performance

 

 

HIPAA Compliance
Top Tier Laboratory LLC complies fully with the Health Insurance Portability and Accountability Act (HIPAA). All personal health information (PHI) is handled and stored securely, and we do not disclose or share medical results without your written consent, unless required by law or regulation.
 

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Information Sharing & Disclosure
We may share your information under the following circumstances:
 

• With your employer or authorized representative (when permitted by law and with signed consent)

• With our contracted Medical Review Officer (MRO)

• With federal/state regulatory agencies (e.g., DOT, FMCSA) in compliance with applicable laws

• With our secure laboratory partners for processing

• In response to court orders or legal obligations

• We never sell or rent your personal information to third parties.

 

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Data Security
We implement a combination of physical, electronic, and procedural safeguards to protect your information. This includes:
 

• Secure data encryption and storage

• Role-based access control for staff

• HIPAA-compliant software and communications

• Regular audits and security training for personnel

Despite our efforts, no method of data transmission over the internet is 100% secure. We encourage clients to use strong passwords and be cautious when sharing sensitive information online.
 

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Your Rights
As a client, you have the right to:
 

• Request access to your personal and test-related data

 

• Request corrections to inaccurate information

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• Withdraw consent (when applicable)

File a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated
 

 

 

Website Cookies & Tracking
Our website may use cookies and tracking tools to enhance user experience. These tools help us understand how visitors interact with our site but do not store personal health information.

You may disable cookies in your browser settings; however, doing so may affect website functionality.
 

Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without verified parental consent.
 

Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in regulations or our service offerings. Updates will be posted on this page with a revised effective date.

Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Top Tier Laboratory LLC
Address: 110 East 4th Street, Adel, GA 31620
Phone: 229-507-2521
Fax: 229-518-2425
Email: Tanya@toptierlaboratory.com